Companies do all kinds of things to boost staff morale. They hire motivational speakers, have team-building exercises, give employees gifts, etc.
But the industrial psychologist Lawrence Zeitlin, in an article published in June 1971 in Psychology Today ("A little larceny can do a lot for employee morale"), argued that the most effective way a business could boost morale was by allowing its employees to steal a little from the company.
He argued that theft added to a sense of "job enrichment" by making the job more interesting. It gave employees a sense of satisfaction at getting away with it. Also, workers "often looked upon theft as a condition of employment." Furthermore, he noted, allowing the theft could be cheaper than installing elaborate security precautions.
In her book Management and Ideology, business author Judith Merkle provides some background info on Zeitlin's article:
Before its publication in Psychology Today the Harvard Business Review had previously turned down the article. It was, after all, a classic application of amoral Scientific Management techniques, and it offended the HBR down to its puritan roots. The interesting point is, however, that the control practices recommended in this article bear a close family resemblance to the working practices of Stalinism. Allowing theft, while keeping the rules against theft, certainly makes theft more thrilling, but it also opens up the way to arbitrary and discriminatory uses of power through the selective application of dead-letter rules. This is, of course, the first step in the destruction of the rule of law, and, in the long run, leads to the introduction of de facto totalitarianism.
September 1994: Georges Wache, managing director at a French furniture company in Vietnam, offered free movie tickets to employees as a morale booster to reward them for good work. The only catch was that to receive the giveaway, the employees had to "put their heads between his thighs" to search for the tickets.
One man refused and reported the odd demand to the authorities. When word reached the media, it sparked national outrage. Saigon newspapers branded Wache "The Ugly Frenchman" and demanded his deportation from the country. Wache insisted that his actions had simply been innocent fun that was misinterpreted. From what I can gather, Wache eventually was able to keep his job.
The Square Donuts company of Terre Haute, Indiana has been making square donuts for 50 years, and they've trademarked the name. Eleven years ago, the Family Express convenience store also began making donuts that are square, and selling them as "square donuts." The Square Donuts company recently noticed what they were doing. Therefore, lawyers are now involved.
Square Donuts demands that Family Express stop selling those square donuts. Family Express insists that "square donuts" is too generic a concept to trademark.
I wonder if anyone has trademarked Triangular Donuts or Polyhedral Donuts? A business opportunity perhaps?
Paul Di Filippo
Paul has been paid to put weird ideas into fictional form for over thirty years, in his career as a noted science fiction writer. He has recently begun blogging on many curious topics with three fellow writers at The Inferior 4+1.
Chuck is the purveyor of News of the Weird, the syndicated column which for decades has set the gold-standard for reporting on oddities and the bizarre.
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